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Illinois Lottery glitch causes trouble for retailers, including overpayment to winners

Illinois Lottery glitch causes trouble for shops, including overpayment to winners

Illinois Lottery fixes problem that prevented some ticket sales - Illinois Lottery glitch causes trouble for retailers, including overpayment to winners

The Illinois Lottery’s transition to a brand new central gaming gadget has brought about trouble for some shops, including overpayments to winners.

The price ticket validation factor used to be came upon Feb. 20 and resolved the similar day, mentioned Illinois Lottery spokesman Jason Schaumburg, who did not know the way a lot more money used to be awarded.

Stores that paid out improper winnings will also be reimbursed in the event that they post a written account of the mistake to the central lottery administrative center in Springfield, mentioned Bill Fleischli, the manager vice chairman of the Illinois Petroleum Marketers Association and Illinois Association of Convenience Stores.

Most shops handiest money profitable tickets which might be not up to $600, the lottery mentioned. Winners another way have to declare prizes at a prize middle or touch the lottery at once through mail or throughout the telephone.

Some shops additionally reported that they have been not able to promote scratch-off tickets via merchandising machines, Fleischli mentioned. The factor would possibly not be resolved till the machines are changed, however shops can promote the tickets via a clerk, he mentioned.

Many Chicago-area shops have won up to date machines, however places downstate are nonetheless ready, Fleischli mentioned. Illinois Lottery officers plan to have the machines changed through April, he mentioned.

“A few of our members have expressed a concern to me, and I have expressed it to the lottery,” Fleischli mentioned. “They are working as hard as they can to get these machines installed and operating.”

The problems arose because the lottery used to be putting in new apparatus and launching a brand new web site and app.

“This is one of the largest technology and retail transitions ever undertaken by any U.S. lottery, and we’re confident this will significantly improve the lottery experience for players and businesses when it is fully implemented,” Schaumburg mentioned.

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